About Us
We are a company founded in 2016 and have been continuously improving our learning and self-improvement throughout our career, in order to provide customers with a better experience and strive to serve them to the best of our abilities.
During these many years of business, our customers have spread all over the world
Received high praise from numerous customers, deeply loved by everyone, serving nearly 1 million customers, with up to 80% of repeat customers
But we are still constantly enhancing and improving ourselves, developing more businesses to serve more customers
Product safety reaches 100%
Our product is very safe. There will be no issues that affect the customer themselves, and it is safe and reliable. Therefore, when browsing this website, you will not need to consider any security issues
Refund Procedures and Eligibility
vikingrss.com provides a platform for buyers to seek refunds in specific situations. Refunds are available in the following cases:
1. Undelivered Products Ordered:
If a buyer pays for the order but doesn't receive the product, they have the option to request a refund.
2. Repeated payment for a single order:
If a buyer accidentally pays for an order repeatedly, we respect the buyer's preference. If the buyer wishes to receive a refund for the additional payment, we will process it promptly. If the buyer wishes a full refund, we will issue a full refund as long as the order has not been delivered.
3. Incomplete Payment Verification:
In order to ensure that the payment for the order matches that of the actual account holder, we may ask the buyer to provide additional information. If the buyer refuses to comply or fails to respond within 7 days, we will cancel the order and issue an immediate refund.
4. Payment Amount Discrepancies:
When the actual payment amount is less than the order amount, we will contact the buyer. If the buyer still wants the product, we will discuss the delivery quantity based on the actual payment. If the buyer wishes a refund or refuses to ship the item, we will initiate a refund immediately.
5. Virtual Goods Refunds:
Refunds for virtual goods do not incur any shipping or handling charges.
However, we cannot issue refunds in the following cases:
1. Complete the order delivery:
If we have successfully delivered the ordered items to the customer in accordance with the order details, we will not be able to process the refund.
2. Unpaid Orders:
Buyers can't request a refund for orders that haven't been paid for. The status of the payment is determined based on the existence of a valid collection record in the receiving account.
Refund Application Process:
For refunds, please contact our customer service with the order number and reason for the refund if reasonable. If the request is approved, the refund will typically be credited back to the buyer's account or card within 1-3 business days.
Please note that if a buyer pays with a 'paysafecard', they must have an active Skrill e-wallet account in order to receive a refund.
This comprehensive policy outlines our commitment to preventing fraud, ensuring the security of transactions, and providing a safe environment for our customers. If you have any questions or concerns about fraud prevention, customer safety, or refund procedures, please do not hesitate to contact our customer service team. Your safety and satisfaction is our top priority.
From vikingrss.com
Company Name: LIBO TECHNOLOGY UK LTD
Company Number: 16036210
Company Address: 61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ
(this is not a returning address)